Refund policy
Last updated 10 October 2026
This page explains when you can get your money back from Saathi. It is part of our terms of use.
What you can get back
- Unused wallet balance. Money in your wallet that you have not used can be refunded at any time, on request.
- A charge you did not mean to make, or a duplicate charge. We refund it in full.
- A pack you could not use because of a fault on our side. We refund the unused part.
- A pack you bought by mistake. If you ask within 14 days of buying it, we refund the unused part.
What we do not refund
- Guide messages, AI answers, document checks, voice notes and reminders you have already used.
- A pack more than 14 days after you bought it, unless it fits one of the cases above.
Unused money is not refunded automatically. To ask for a refund, email gethelp.saathi@gmail.com with the email address or phone number you used in Saathi and the date of the payment. We aim to reply within 2 business days.
How you get your money
Approved refunds go back to the card or account you paid with, through Stripe. We confirm by email when we send it. It can take 5 to 10 business days to show up, depending on your bank.
Your rights
Nothing in this policy limits any guarantee or right you have under the Australian Consumer Law, or under any other law that cannot be excluded.